Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At G & L Automotive II in Alsip

Auto Repair Near Midlothian
Auto Repair Near Crestwood
Auto Repair Near Evergreen Park


Partners

ACDelco
ASE (Automotive Service Excellence)
IDENTIFIX
Bosch Service
Interstate Batteries
Wix
mopar
motorcraft
ngk
Car Care Aware

What our clients are saying about us

We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!

For the next year, I found this company as a friend of mine told me how they replaced the engine in his truck and he has had no trouble with that engine for over five years. I did start taking my 20 year old Subaru to them and they were able to fix any and all problems I just recently today I got my Mitsubishi back which had a problem in the crankshaft, and I am very happy with the work that was done. I will say this is a group of well trained and honest mechanics when I had my Mitsubishi towed there the tow company told me that if I would let their mechanics work on it, they would take 10% off and I told them I don't know you or your mechanics. I do know George and the mechanics at G&L and I have found them to always be honest and professional doing a good job that last thank you G&L. quotes-image
, 04/27/2023
I came in thinking I needed some major work on my front end suspension. I was sure I'd be hearing words like tie rods and ball joints. It turned out to be a a loose front tire. The lug nuts were not snuggly tightened after a flat repair. The cost was zero!! I was ready and willing to pay for front end work. These guys are amazing. They are very good, HONEST, mechanics. I HIGHLY recommend them!! quotes-image
, 11/03/2022